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AIIM’s Atle Skjekkeland recently listed five steps for producing an ECM requirements document. In the interest of full disclosure – and a small bit of fun – here’s my counterpoint to his solid recommendations, as drawn from the pages of the Big Book of ECM Blunders.

1. Avoid “paralysis by analysis” and charge full-steam ahead. Don’t do so totally without a plan, but don’t wait for every “t” to be crossed and “i” to be dotted, either. Time is money… Continue

Reaching the people for whom documents are intended is no longer “merely” a matter of sending Word files to the right email addresses, putting books and magazines in the right stores, and/or mailing catalogs to the right houses.

Instead, it’s increasingly about making content available anywhere and everywhere a targeted reader might be – including places where printed material may not be handy or even preferred – and doing so without having to deal with multiple workflows to repurpose the conte… Continue

You spend days, weeks, sometimes months gathering your facts, composing your content, obtaining the necessary reviews and approvals, formatting the document, and, in most cases, either printing it to paper or creating a PDF so you can send it out.

And then the questions come:

- I don’t really need all of this. Can you send me only the pages I care most about?
- I’m about to get on a plane. Can I get this on my smartphone so I can read it there?
- I’d really like my whole team to see what you w… Continue

This wasn’t the theme of this week’s AIIM New England Chapter meeting, but it may as well have been since both guest speakers waxed eloquently about the need for, and emerging adoption of, health information systems that connect patients to their doctors, and doctors to each other.

Girish Kumar Navani of eClinicalWorks (www.eclinicalworks.com) and David Cochrane of Vermont Information Technology Leaders (www.vitl.net)… Continue

An interesting recent conversation with a few of our industry’s most seasoned executives reinforced to this observer that the biggest points of pain associated with content management still relate to human beings, not technology. By and large, the tools today are pretty darn good, but the stark fact remains that getting people to embrace them is as difficult a task as it ever has been.

In no particular order, here are the Top Five Points of Pain as identified by our illustrious little group:

-… Continue