First Steps to BPM Analysis with the 5 Ws

No Use Cases. No Workflow Diagrams. No Notations and Standards. Not even a Project Charter (well, maybe). No Systems. No Automation. No Sandman. No Freddie Krueger.

I kept wondering many a time if I could start my Requirements Gathering without any of these and make it simple for my Business Users. I wanted them to start their BPM Journey as I help them define or re-engineer their Business Process.

When in a meeting or a discussion, it was never that difficult, as we spoke casually and liberally and knowledge share was comparatively very comfortable. Yet, the moment this got translated into a document for review and approval, they became lost and confused.

The same elements branded as a No became part of these documents and all the understanding of their processes went for a toss. We have to keep in mind that at least 80% of their processes are activities they work with on a day to day basis. Something was wrong and I just was not able to put my finger to it.

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